Built on Trust.
Your clients trust you with their business. You should be able to trust the AI running it.
🔒 Enterprise Security
📋 Privacy-First
⚡ 99.9% Uptime SLA
Data Security
End-to-End Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Your data is unreadable to anyone without explicit access.
Minimal Data Retention
Call recordings are automatically deleted after 30 days unless you request extended retention. We keep only what is necessary to run your service.
SOC 2 Type II Aligned
Our infrastructure is built on SOC 2 Type II aligned cloud providers. Security controls cover availability, confidentiality, and processing integrity.
Regular Security Audits
We conduct regular security reviews and penetration testing to identify and patch vulnerabilities before they can be exploited.
Privacy by Design
- We never sell your data or your clients' data — ever. Full stop.
- AI models are trained only on anonymized, aggregated data. No identifiable client information is ever used for training.
- You retain full ownership of your business data. Export or delete it at any time.
- Compliant with GDPR, CCPA, CASL, and PIPEDA across all markets we operate in.
- Right to erasure honored within 30 days of request. Submit a deletion request to hello@vocalite.io.
AI Transparency
- Our AI agents disclose their AI status when directly and sincerely asked by a caller. We don't deceive.
- You control access. You decide exactly what information your AI agent is allowed to access and share.
- No AI agent can make purchases, sign contracts, or take financial actions without explicit human approval.
Compliance
🇺🇸
United States
CCPA and TCPA compliant. Call recording consent requirements honored on a per-state basis. Opt-out requests processed within 15 business days.
🇨🇦
Canada
PIPEDA and CASL compliant. Express consent obtained before any AI-assisted outreach. Unsubscribe requests honored within 10 business days.
🇬🇧
United Kingdom
UK GDPR compliant and ICO registered. Data subject rights requests fulfilled within the 30-day statutory deadline.
🇦🇺
Australia
Australian Privacy Act (1988) compliant. Adheres to the Australian Privacy Principles (APPs) governing the collection and handling of personal information.
Uptime & Reliability
99.9%
Uptime SLA
24/7
System Monitoring
< 60s
Incident Detection
Auto
Failover
24/7 System Monitoring
Our infrastructure is monitored around the clock. Anomalies trigger automated alerts and escalation protocols before clients are impacted.
Automatic Failover
If an AI agent experiences an outage, calls are automatically rerouted to your designated backup number — no missed calls, no gaps in coverage.
Real-Time Incident Reporting
Affected clients are notified immediately when an incident occurs. We publish root cause analysis and remediation steps within 24 hours of resolution.
Reporting a Concern
Contact our Trust & Safety team
Email us at hello@vocalite.io — include as much detail as possible about the issue.
We treat all security and compliance reports with strict confidentiality.
Security Issue
Response within 4 business hours
Compliance Question
Response within 1 business day