Privacy Policy

Effective date: March 1, 2026

Vocalite ("we," "us," or "our") operates the Vocalite platform, which provides AI-powered front-desk, marketing, and social media management services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide directly:

• Contact information (name, email address, phone number)
• Business information (clinic name, website, practice management system)
• Account credentials and preferences
• Payment information (processed securely by Stripe — we do not store card details)
• Communications you send to us

Information collected automatically:

• Device and browser information (type, operating system, screen resolution)
• IP address and approximate location
• Pages visited, time spent, and interactions on our website
• Referral source and campaign data (UTM parameters)
• Cookies and similar tracking technologies

Information from our services:

• Call recordings and transcripts processed by our AI voice agents
• Appointment and scheduling data
• Marketing campaign performance data
• Social media account activity managed through our platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI front-desk, marketing, and social media services
• Process transactions and manage your subscription
• Send service-related communications (onboarding, updates, support)
• Analyze usage patterns to improve our platform
• Train and improve our AI models (using anonymized and aggregated data only)
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate our platform. Each has its own privacy policy governing data handling:

• Vapi — AI voice agent platform (call processing and transcription)
• ElevenLabs — Text-to-speech voice synthesis
• Stripe — Payment processing and subscription management
• Google Analytics / Tag Manager — Website analytics and tag management
• Google Calendar — Appointment scheduling
• Meta (Facebook/Instagram) — Advertising and conversion tracking

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and session state
• Analyze website traffic and usage patterns (Google Analytics)
• Measure advertising effectiveness (Meta Pixel, Google Ads conversion tracking)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your subscription, we retain your data for up to 90 days to facilitate reactivation, after which it is deleted or anonymized. Call recordings are retained for 30 days unless you request earlier deletion.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure cloud infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

If you are in the European Economic Area (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to restrict or object to processing
• Right to withdraw consent

If you are in California (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your rights

If you are in Canada (CASL/PIPEDA):

• Right to access personal information held about you
• Right to challenge accuracy and completeness
• Right to withdraw consent for commercial electronic messages

To exercise any of these rights, contact us at hello@vocalite.io.

8. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective date" above. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Vocalite Inc.
Corporation No. 1438927-6 (Canada)
BN: 738491265 RT0001
100 King Street West, Suite 5600
Toronto, ON M5X 1C9, Canada

Vocalite LLC
File No. 7291834 (Delaware, USA)
EIN: 38-4927156
1209 Orange Street
Wilmington, DE 19801, United States

Vocalite Ltd
Company No. 18293746 (England & Wales)
VAT: GB 294 7381 56
71 Queen Victoria Street
London, EC4V 4AY, United Kingdom

Vocalite Pty Ltd
ACN: 672 841 395
ABN: 49 672 841 395
Level 12, 225 George Street
Sydney, NSW 2000, Australia

Vocalite NZ Limited
NZBN: 9429048217635
Company No. 8291473
Level 5, 22 Viaduct Harbour Avenue
Auckland 1010, New Zealand

Email: hello@vocalite.io